Returns & Exchanges

At Engwe, we stand by the quality of our electric bikes and want you to ride with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Shipment

  Carefully pack your Engwe e-bike in its original box, ensuring all tools, batteries, chargers, and manuals are included to avoid restocking fees.

• 3.
  Ship to Warehouse

  Affix the provided shipping label or use your preferred carrier to send the package to our designated service center for inspection.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned unit, your refund will be processed back to your original payment method within 7-10 business days.